The agent network management firm will initially work with the Client for a six-month period in the following areas:
- Agent Network build out and support – establish and build the capacity of the agent network by working with Client’s agent management team to ensure efficient implementation including identifying and selecting of potential agents.
- Agent strategy implementation – assist in the implementation of new agent management processes through pilot testing, quality control and monitoring. Support the Client in identifying and recruiting super agents, aggregators and/or agent network managers to manage the new agent structure.
- Customer activation strategy – support the Client in testing and implementing marketing campaigns and other customer activation programs
- Capacity Building – provide training to the Client’s teams responsible for agent recruitment and quality management.
Agent Network Support:
- Ensure all Client’s agents are visited at least once within a 2-week cycle
- Offer on-site training to agents on best practice, as well as Client’s products and services
- Provide training to sales support personnel
- Deliver all business tools required by agents to provide Client’s services
- Ensure agent compliance on Anti Money Laundering (AML) and Know Your Customer (KYC) requirements and procedures through training and reporting of gaps identified
- Represent Client in market activities supported/recommended by Client
- Educate agents on required float levels for each outlet
- Monitor cash / float levels and provide feedback on agents not complying in this regard
- Ensure marketing collateral provided/distributed by Client at all agent outlets are available, visible and adhering to Client’s branding standards
- Manage supply, usage and collection of all stationery used in the agent network management services including transaction and registration booklets and/or forms
- Provide daily, weekly & monthly reports on agent network performance, market issues & feedback. Reporting structure and format shall be be provided by Client.
General Implementation Support:
- Track agent performance indicators against agreed targets and the Client’s strategy, through the collection of data from the Client and other sources
- Provide input on project financial management (budget expenditures vs. budget allocation) and reporting, based on "on-the-ground" experience
- Support the structuring of "Below the Line" marketing, agent quality management, market research and evaluation research.
- Market intelligence – update the Client team on regulatory and market developments, main industry trends and perform analysis as requested. Produce a monthly report on industry developments, new products launch, and new communication/promotion campaigns.
- Identify potential opportunities in mobile financial services for The Client
Qualifications:
- At least 7 years of experience managing agent networks for a bank or mobile network operator
- Knowledge and demonstrable experience in West Africa preferably Cameroon is required
- Proficiency in Word, Office, Excel, Power Point skills is required
- Excellent oral and written English language skills and knowledge of French is required
- A can-do and collaborative mindset and hands on personality – comfort with the ambiguities and demands of a rapidly evolving environment
- Able to work under little supervision, problem solver and result oriented under tight deadlines.
Start / Duration:
This assignment is for an initial period of 6 months, with an option to renew based on performance
Please send your most recent CV to
Barbara.braun [at] afci.de
Thank you